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FAQ

GENERAL

General

What happens after I place an order?
After you place an order, our team will prepare your package and ship within 1-2 business days maximum. We will email you to confirm that your order has been received and then again when it ships. You will receive a tracking number at that point.

How do returns work?
We are happy to facilitate your return if you are not 100% satisfied. Please reach out to returns@sockratesgifts.com and make sure you include your order number somewhere in the email.

I absolutely love the socks and would like to order some custom ones for my business – how do I do that?
So great you love the socks! Reach out to our custom team at info@sockratescustom.com and a Socktologist will reach back to you right away and get your project specifications.

Do you do any wholesale and / or private labeling?
Of course! Email us at info@sockratesgifts.com and weʼll go through with you our wholesale / private label options.

SHIPPING

Shipping

How many days will my order take to get to me?
Depending on where you live – you can expect to receive your package after it ships in 2-3 business days anywhere in North America. International deliveries can take up to 30 days.

Will I pay Duties/Taxes?

  1. The United States and Canada
    Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
  2. United Kingdom
    All items shipping to the UK include VAT and duties. There are no additional fees on delivery
  3. Australia
    Duties and taxes are calculated and paid at checkout and there are no additional charges upon delivery.
  4. Other international shipments
    There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Sockrates does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that weʼre not able to reimburse you for duties and taxes paid upon delivery.

Where do you Ship?
We ship to the following countries! Kindly note that we do not ship to PO Boxes, APO, or FPO addresses at this time.

North America
Canada, Puerto Rico, United States of America

Oceania
Australia, New Zealand

Europe
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy,
Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

Asia
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan,
Thailand

Middle East
Qatar, Saudi Arabia, United Arab Emirates

The End

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